FAQs

Q. Why doesn't Narus automatically save my chat like ChatGPT?

A. Narus only saves chats when you choose to save them. This means that you only have the chats you really need to keep. It makes it quicker to find a chat that you really need.

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Q. Where is my data stored?

A. Narus uses a dedicated Amazon Web Services (AWS) instance administered by Kolekti (part of The Adaptavist Group) for data storage. Employing robust encryption protocols and maintaining meticulous data segregation, we guarantee the confidentiality and integrity of your organization's sensitive information, ensuring full compliance with industry-leading data privacy standards. See our Kolekti Data Protection Addendum (DPA) for further details

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Q. Is Narus compliant with any security and data processing protocols?

A. Yes, Narus is compliant with GDPR and ISO27001.

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Q. How do I ensure my data is not used for model training?

A. As a general rule, if an LLM (Large Language Model) is used through an API, the data is not used to train the model. However, some models offer the option to opt-in training, make sure your company has not actively requested it if you want models not to be trained with your data.

Mistral and Llama-2 (which are included in Narus by default) have both been configured not to train based on the inputed information. Furthermore, the data is not stored by the LLM provider, ensuring that your organization's information remains inaccessible and secure.